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PROFIL
Company:
Blue Wall Technologies
Website:
www.bluewall.ie
Market:
One of the leading companies in security installation and service in Ireland.
Number of employees:
20 employees
Number of users:
8 users
Solution:
Mamut Enterprise E5
Why they chose Mamut:
- Needed a business application that met the needs of their high level of customer service.
- Required an all inclusive business software solution.
Results:
- Integrated Mamut with FSMobile to all engineers on the road to communicate in real time.
- The move resulted in the disappearance of all unnecessary paperwork, instantly.
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They are a significant player in the security market with several sizeable maintenance contracts and numerous smaller contracts. They pride themselves in giving the same level of attention to all their clients, irrespective of size. They differentiate themselves in the market through this high level of customer service and the longevity of the relationships with their clients is evidence of this.
To complement this gilt edge customer service, Blue Wall Technologies needed a business application of the same high quality. Blue Wall contacted HCS Business Solutions who recommended Mamut Business Software as a solution to their needs. HCS Business Solutions, a well established IT Company based in Waterford are Mamut Platinum Partners and have years of experience of implementing the Mamut suite of software.
Mamut is an award winning all-inclusive business software solution and is an ideal small business software application.
“It manages my customers, suppliers, accounts, stock control as well as providing me with a full suite of management reports that I need to manage and run my business.”
– Derek Tebay, Blue Wall.
To really give Blue Wall Technologies, the full package, HCS integrated Mamut with FSMobile, so that all the engineers on the road could communicate with Mamut in real time. FSMobile works on any windows mobile based PDA providing the engineer on the road with access to Mamut information, such as customer details, history etc. as well as his/her daily tasks and activities. An engineer can then log the day’s activities such as start job, end job, travelling, break etc. as well as capture a digital signature at the end of a job and email this, along with the completed job sheets, parts details etc. back to the office.
“Instantly, the move resulted in the disappearance of all unnecessary paperwork, such as job sheets etc. The engineers on the road are time-sheeting themselves and I can instantly see the status of all jobs on the system. FSMobile has been easy to work with and the engineers took to it instantly. They now have more time to get on with their jobs. FSMobile and Mamut are essential for any company with staff working remotely”
– Chris Hughes, Blue Wall.
