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PROFILE
Company:
Rainbow Telecom
Website:
www.rainbowtele.com
Market:
Telecommunications
Number of employees:
35 employees
Number of users:
35 users
Solution:
Mamut E5 and E5 CRM
Why they chose Mamut:
- Needed to replace their old IT systems due to major growth
- Wanted to integrate their CRM and accounts within one system
Results:
- They can continue to deliver high level of customer service to their clients
- They can access real time information remotely for all their sales, marketing, technical and accounting teams.
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Rainbow Telecom delivers enhanced
customer service to its clients Rainbow Telecom, based out of Dublin and Belfast, are aiming for significant growth in business in 2010. The company, which manages a client’s total telecommunications needs and delivers significant phone bill reductions over more traditional suppliers, has a large network of staff across a number of areas including telesales, field sales, field engineers and technical support. Their primary requirement was to source an IT solution that allowed access to real time information remotely for all their sales, marketing, technical and accounting teams, which they found in Mamut’s tailored solution.
“The customer relations side of our business is integral to our ability to expand our business. Our company grows on the back of the ability to develop, process and convert leads to customers and not lose sight of a single customer through this cycle. The CRM and stocktaking elements of Mamut software enables us to resolve our activities across all of our projects with our clients, no matter what stage they are at in the relationship. As anyone today in business knows – retaining customers is key to surviving the downturn and we have made it our business to ensure our excellent staff has the tools to assist them in this regard,” Noel continued.
We decided that the Mamut solution suited our needs best as it offered a combined package, with associated cost benefits and the ability to bring together the many facets of our business cohesively."
– Noel Hastings, chief technology officer, Rainbow Telecom.
Luke Buckley, general manager, Mamut Ireland said, “All SMEs are operating in a highly competitive market place which is very customer service focussed in a 24/7 world. Mamut’s software solutions and internet services are tailored to all our customers to maximise existing resources, such as staff, ensuring they can work in the most effective and time efficient manner.”
Rainbow Telecom provide significant telecoms cost reductions through partnerships with global companies such as Carphone Warehouse, Cable & Wireless, Verizon, Virgin Media, Nortel, Splicecom and NEC and have the resource, knowledge and expertise to design a tailored solution. Services that are offered by Rainbow Telecoms can vary from relatively simple ISDN-based PBXs to a fully converged voice, data and video network involving VoIP, SIP, mobility and wireless. In addition, Rainbow network services offer a truly holistic approach to its customers voice and data requirements through a variety of methods including leased line MPLs and VPN. As one of the first Wholesale Communications providers to upgrade to WLR3, Rainbow Telecom can provide "Equivolence of input" using the same mechanisms to access the BT network as BT Retail to deliver Wholesale network services at the lowest possible cost.
