Frequently asked questions
|Will the cost of using a reseller increase the cost of my Mamut software? |
The cost of the Mamut Software itself will not increase when buying via a reseller. However, there will most likely be a cost from the reseller for the additional services they offer, which they will outline early in the process. Each reseller has their own pricing model for their services, which Mamut has no influence over, so please discuss this with your reseller.
Is Mamut or the reseller responsible for after sale support?
The mandatory Mamut Service Agreement is payable to Mamut annually, and covers technical support of the software itself, as well as updates when new versions are released. However, many of our customers also enter managed support contracts with their reseller to cover third party software, hardware etc. Speak to your reseller about the arrangement that suits you best.
What is a typical business that would buy Mamut through a reseller?
The type of businesses that choose to engage a Mamut reseller varies, but often they need to have their hardware or infrastructure upgraded, have more than 5 staff using Mamut, require training or ongoing support, or have complex processes within their business.
What if we have some unique software requirements that are not fully met by the standard Mamut software application?
Many of our partners have developed software tools, called APIs, which allow them to integrate third-party software applications into Mamut Business Software. This enables the additional software to function as if it is part of Mamut. Speak to your reseller to see if they offer similar services.