Frequently Asked Questions
If you need more information – call Mamut at free phone 0800 358 3092!

 
 


Overview:
Who is Mamut?
What type of customers does Mamut have?
Has Mamut won any awards?
Why did Mamut buy MYOB, and what will happen to it?
How long will the MYOB accounting products be supported?
My MYOB program is perfect for what I do. Why should I learn a new system, especially when I have heard that Mamut is not as easy to use?
When is the upgrade taking place, and what will it cost me?
I’m on a MYOB Mac product - what will be offered to me?
What will happen to the data in my existing MYOB package when I upgrade?
Will I lose any functionality when upgrading from MYOB to Mamut?
I am concerned that there are some features which I really appreciate in MYOB that are different in Mamut.
How do I sign up for this exclusive upgrade offer?
I would like to know about other offers or products, such as adding more users - what should I do?
What is happening with Payroll?
I will most probably conduct the upgrade out of business hours. What level of support is there with Mamut?
Is the service agreement with Mamut mandatory. What do customers get for their money?
If a customer has paid for support with MYOB, will they get any re-imbursement?
What about the security of the software?
Is there training available to help me learn Mamut Business Software when I upgrade?
What benefits do I get from moving to Mamut?
I have heard that Mamut includes a CRM module. Is this true?
I have heard that Mamut includes a professional, easy to make and maintain web site/shop. Is this true?
What will be the speed of my new Mamut hosted website?
I am not running on the latest version of Windows. Will Mamut work on my system?
Minimum System Requirements for a Single User
Minimum System Requirements for a Multi-user


Who is Mamut?
Founded in 1994, Mamut is a leading European provider of complete, integrated software solutions and internet services for SMEs. Mamut software includes accounting, CRM, logistics, project and time management, e-commerce and more in one fully integrated solution.

It combines powerful functionality with ease of use and outstanding value for money, and has won a prestigious Accountancy Age Award in four of the last six years. More than 400,000 European customers simplify their daily business with solutions from Mamut.
Visit http://www.mamut.com/uk/ for more information.

What type of customers does Mamut have?
Mamut has customers in many European countries, spanning many various industries. The size of these businesses range from small to medium, meaning that we specialise in, and understand, the nature of business where cost savings and efficiency make all the difference.

Has Mamut won any awards?
Mamut has won many awards across Europe, including the UK, for ease-of-use, quality, scalability and increased functionality. We have also won the AccountancyAge award for Small Business Software of the Year 3 times in a row. Please visit http://www.mamut.com/uk/about/det.asp?id=667 to find out more.

Why did Mamut buy MYOB, and what will happen to it?
MYOB is originally an Australian company, and when they decided to focus on the markets in their immediate geographical vicinity they decided to pull out of the UK and Ireland. As a rapidly growing European software company, it was a natural step for Mamut to take this opportunity to make sure the users of MYOB were well taken care of and received an award winning replacement for their business software ensuring they can continue their business as usual.

How long will the MYOB accounting products be supported?
You are of course not being forced to upgrade to Mamut, however it is strongly recommended you do so.

As a consequence of MYOB’s withdrawal from the UK market in May 2008, the current Windows versions of the MYOB UK accounting products will be discontinued over the next two years. MYOB Group’s intended discontinuation timeline is as follows:

    1. The currently available MYOB UK Windows products are the final updates for UK accounting and payroll legislative requirements. MYOB Accounting Plus 2009 (v18) allows for payroll calculations and end of year e-filing for the payroll year 2009/10.

    2. MYOB UK Windows products will continue to be supported through 2010 and existing support plans will entitle clients to upgrade to an equivalent Mamut Business Software product during the course of the plan. Signing up on a new Mamut Business Software support plan may be required at time of upgrade.

    3. Irrespective of the operating platform being used, all MYOB UK products will continue to allow Activation and Confirmation of company files until 31 December 2011. Beyond this date, MYOB company files will open in read only mode for continued historical reporting requirements.

    (Please note that the Activation & Confirmation service provided by MYOB was planned to stop working on the 31st December 2011. As a result of feedback from clients, we have been advised by MYOB that this has been postponed and we are pleased to announce this function will continue to allow users more time to make transition arrangements to alternative software. For further information on this please click here).

My MYOB program is perfect for what I do. Why should I learn a new system, especially when I have heard that Mamut is not as easy to use?
Once you get used to how Mamut works, you will be able to increase the effectiveness of your day-to-day business routines and thereby save both time and money. To help you get up and running we have provided a wide array of training materials so you can get started with your new business solution as quickly and smoothly as possible. Our integrated solutions will help free up time for you to focus on matters crucial to your business, and will also improve the efficiency of your day-to-day routines and allow you to maximise your business’ growth potential. It is also important to note that, all MYOB products for the PC will no longer be updated after 2009 or supported from the end of 2011, so to ensure that you have a product that is fully updated and supported it is advised to upgrade now. The upgrade process has been made as simple as possible, with support and training freely available.

When is the upgrade taking place, and what will it cost me?
The offer, valid only to PC users at this time, was sent out starting Q1 2009. Please see the printed mail or e-mail message for specific offers.

Customers on an existing MYOB upgrade support plan receive a free upgrade to the equivalent Mamut product, subject to entering into a support agreement with Mamut. Customers without an MYOB support plan are charged an upgrade fee for the equivalent Mamut product, subject to entering into a support agreement. This is consistent with MYOB’s policy of providing a free upgrade to the latest release for customers on an appropriate support plan, while customers without a support plan would be charged a fee for the new version.

I’m on a MYOB Mac product - what will be offered to me?
You have not been forgotten! We understand how important it is to have a reliable, effective and supported program to help run your business. With this in mind, we are pleased to announce three new products, Mamut AccountEdge, AccountEdge Plus and AccountEdge Plus Network Edition, for the Apple Macintosh platform.  These new products are the latest generation of the existing Mac products, so the upgrade from existing MYOB Mac solutions is simple. MYOB customers in the UK will also have the opportunity to upgrade to the Mamut AccountEdge range at a discounted price.

What will happen to the data in my existing MYOB package when I upgrade?
As a part of the upgrade offer, Mamut has created an Upgrade Wizard. This tool will seamlessly transfer the most important data, such as customer and supplier information, products and outstanding transactions, into Mamut. When each customer decides to upgrade, the Mamut support team will contact them to discuss the preparation steps that are necessary and how to use the upgrade tool. They are also available to answer any questions the customer may have about the upgrade process.

However, accounting requirements under the UK Companies Act state that private companies must keep their accounting records for at least six years from the date they have been created. The company files created in MYOB are automatically saved on the user’s computer by the MYOB program to make sure to keep them. In addition, it is advisable that users make a backup of their data.

Will I lose any functionality when upgrading from MYOB to Mamut?
Click back to go to the main page, and then click on the product comparison link on the bottom of the page. You can compare your MYOB product with the offer tailor made for you by Mamut.

I am concerned that there are some features which I really appreciate in MYOB that are different in Mamut.
We understand your concerns. However, you have to remember that Mamut has the same great features that are available in MYOB, only done in a slightly different way. It is just a matter of getting started and getting a feel for the program. For example, there are several hundred reports in Mamut with a filter allowing you to get all the information you require. Reversing journals in the software is also very simple and ensures that you have a full overview, and traceability, of transactions made in your accounts. You will also benefit from a wealth of new functionality that Mamut provides including integrated CRM and Web/E-Commerce.

How do I sign up for this exclusive upgrade offer?
Please follow the link provided on your printed mail or e-mail message. This will take you to your offer’s website. If you have misplaced your offer, or have any questions, please do not hesitate to call Mamut free phone 0800 358 3092.

I would like to know about other offers or products, such as adding more users - what should I do?
Please call Mamut free phone 0800 358 3092. We can then answer any questions you may have and discuss a solution tailored for your needs.

What is happening with Payroll?
All former MYOB Payroll users will be offered a Payroll package that will allow them to fully handle all obligations come tax time. You will receive more information regarding the Payroll upgrade shortly.

I will most probably conduct the upgrade out of business hours. What level of support is there with Mamut?
The Mamut Online Support at http://www.mamut.co.uk/myob/help is available 24/7 and will quickly provide you with the answers you need. The site has an Ask a Question facility which allows you to submit questions directly to the Support Team. The Team possesses extensive knowledge in both MYOB and Mamut Business Software; as such they are equipped to answer any question you may have concerning the upgrade process. The support phone number is 084 5130 3975.

Once you have upgraded and have started to use Mamut Business Software, you should get in touch with the Mamut Support Centre for any inquiries you may have. Under the heading “mySupport” at http://www.mamut.co.uk/support  you can enter your question and it will be answered within a single working day

Is the service agreement with Mamut mandatory? What do customers get for their money?
The Mamut Service Agreement is mandatory with the concept being no different to paying, for example, a yearly fee for an anti-virus program that keeps the customers computer safe.

Being on a Mamut Service Agreement ensures that customers have full telephone and email support readily available. It means that they are kept up to date with the latest version of the software as soon as it is released, keeping them in line with regulatory requirements and at the forefront of business software technology. They receive free services from Mamut, such as free add-ons, as well as web hosting for their Mamut web shop. Mamut’s service agreement ensures a total cost of ownership, so there are no hidden charges down the road. With a Mamut Service Agreement, the customer is fully protected from day one.

If a customer has paid for support with MYOB, will they get any re-imbursement?
Yes. If you are currently on an MYOB support plan and still have time remaining on it, we will honor your contract and add all remaining time to your new Mamut Service Agreement.

What about the security of the software?
We take the security of your data very seriously. Only you (your business) have access to your data. You can automate backups of your database to guard against any problems, and of course Mamut’s support centre can assist if any problems do arise. We also provide our customers with 1GB of free Online Backup with which to backup their critical data safely, securely and online. Mamut Online Backup is fully encrypted and only you have access to your data through your own encryption key.

Is there training available to help me learn Mamut Business Software when I upgrade?
Absolutely! Part of your special offer includes training tools to get you up to speed as quickly, and as best, as possible. Besides the user manuals that cover every possible topic you could want to look up, you will also receive a customised upgrade guide walking you through the initial setup steps and providing you with useful tips and tricks. You will also have the chance to view videos through E-Learning on our website, and even take part in Webinars (online seminars) and Academy training courses. See Training on Mamut Business Software for more information.

What benefits do I get from moving to Mamut?
If there is one choice you should be making this year, make it Mamut. From the program itself to our extensive support plan, you will be getting a lot of time-and cost-saving added value with Mamut! You will be using a comprehensive, all-in-one program that will help run your business more efficiently and allow you to focus more on your customers. You will have much greater visibility of your bottom line, better control over revenue collection, and achieve better overall cost savings. With our support plan, you can feel fully secure in the fact that your data is safely backed up and that, if there is ever any issues, support is a telephone call or e-mail away.

I have heard that Mamut includes a CRM module. Is this true?
Yes! Mamut is geared towards effectively taking care of your business duties, in a way that is intuitive and efficient. From logging and tracing customers by registering activities, to having an overview of your debtor and creditor status concerning sales, purchases and financials, Mamut’s full CRM functionality allows you to do so much more when managing your business.

I have heard that Mamut includes a professional, easy to make and maintain web site/shop. Is this true?
Yes! One of the great functionalities built right into Mamut allows you to set up your own website, with e-commerce capability at your fingertips. Creating a website is simple with the built-in design templates, and selling your products is just as easy because of the way your web shop automatically integrates with your program.

What will be the speed of my new Mamut hosted website?
We have sophisticated equipment from the Active 24 side of our business that makes the smooth integration between your program and the internet possible. We are in fact one of the biggest hosting companies in Europe. Ultimately, however, your speed will greatly depend on the type of internet connection you have.

I am not running on the latest version of Windows. Will Mamut work on my system?
Yes. Visit http://www.mamut.com/uk/system/ for more details.

Minimum System Requirements for a Single User:
1.6 GHz processor (or higher), 1 GB RAM (or more) Microsoft Windows Vista*, Windows XP with Service Pack 2 (or later), Office 2003 (or later), 600 Mb of free disk space.

Minimum System Requirements for a Multi-user:
2 GHz processor (or higher), 3GB RAM, Windows 2003 Server with Service Pack 1 (or later) or Windows 2008 Server, Office 2003 (or later), 10 Gb of free disk space (dependant on size of databases and document areas).





 
 

 

     
 

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