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Questions and Answers |
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We've put together a list of answers to questions you may have about Mamut Office Accounting, Mamut Business Software, your customer relationship and the cooperation between Microsoft and Mamut.
If you do not find answers to your questions, please contact us on telephone 0800 032 5619 or by emailing oa@mamut.co.uk
Select one of the following categories:
Support
Q: What kind of support will I receive if I sign up with Mamut for support?
A: All registered Microsoft Office Accounting users who register with Mamut will receive support according to the same terms as Microsoft. I.e: 2 email incidents per customer on Mamut Office Accounting Express, and 90-days phone and email support for users of Mamut Office Accounting Professional. Users who upgrade to Mamut will receive unlimited support on their Mamut product, however the type may vary depending on product.
Q: Do the Mamut products support the VAT changes that will take effect from January 2010?
A: Yes, all Mamut solutions are kept up to date with any relevant UK tax and payroll legislation.
Q: When is the best time to change to Mamut?
A: The end of the accounting year or the end of VAT reporting period is the best time to change accounting systems. Mamut is much more than an accounting system. To start using CRM you should sign up for, and start using the product today. Also, Mamut offers a complete HMRC accredited payroll solution called Mamut Payroll that can be bought as an add-on. It is possible to start getting this product ready so you are prepared when the payroll add-on is deactivated on the 15th of December.
Q: Does Mamut work with 64-bit systems?
A: Yes, all Mamut solutions can run on Windows 64-bit.
Q: Is Mamut Business Software compatible with Windows 7?
A: Yes, Mamut was one of the first companies to achieve certification for Windows 7.
Q: Does Mamut Software integrate with my other Microsoft software?
A: Developed on the Microsoft platform and fully integrated with Microsoft Office, Mamut’s solutions include hosted services that increase business productivity and give SME's the flexibility to access the information they need, when and where they need it.
Q: Can you do online banking with Mamut Business software?
A: It is possible to read in bank statements from Microsoft Excel and certain BACS payment formats are supported by Mamut Business Software.
Q: Can you submit VAT returns electronically with Mamut solutions?
A: As of today it is possible for you to manually lodge your VAT returns online using the government portal. We are currently in the planning process to make an automated electronic delivery through a 3rd party add-on.
Q: Will I still be able to refer to my old Microsoft Office Accounting software after I have changed to Mamut?
A: Yes, but there is no synchronisation, so remember to do all changes in your new Mamut solution.
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Products and upgrades
Q: Are there other Mamut products users can migrate to?
A: Mamut will provide free upgrade offers to equivalent solutions, however there are also a range of other solutions with extended functionality that users are able to migrate to.
Q: How much does it cost to move to Mamut?
A: Registered users of Microsoft Office Accounting receive special upgrade offers – and Mamut offers a variety of solutions depending on the user’s needs and requirements. Register on the front page to see the offers.
Q: Should I migrate by a specific date?
A: Many customers can continue to use Microsoft Office Accounting until they reach a point where they out grow the solution and wish to upgrade to Mamut. Some customers however will need to upgrade to Mamut before January 2010 as new laws will come into effect, which will not be supported by Microsoft Office Accounting. These laws relate to cross-border trade within the EU. Some customers will also need to change once the payroll add-on in Microsoft Office Accounting is disabled on the 15th of December 2009. Some customers will also wish to upgrade to Mamut before the start of their new accounting year to ensure they begin their year with all the relevant information in one system. Finally, some customers will also wish to change their solution in order to start the New Year with the new VAT rates in place, and not in an old system with a mixture of VAT rates.
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Your customer relationship
Q: Can I still use Microsoft Office Accounting?
A: Yes, as a registered Microsoft Office Accounting user, you may continue to use Microsoft Office Accounting after November the 16th. To register for continued Microsoft Office Accounting support, product life cycle and data migration information, as well as a free upgrade offer to Mamut Business Software please visit http://www.mamut.co.uk/oa
Q: Will there be updates to Microsoft Office Accounting in the future, for instance for new EU legislation?
A: Mainstream Support will continue until 14/01/2014. This includes Security update support and Non-security hotfix support. Extended Support will continue until 08/01/2019: Security update support, Non-security hotfix support (Requires extended hotfix agreement, purchased within 90 days of mainstream support ending) A hotfix can be described as a modification to the commercially available Microsoft product software code to address specific critical problems.
Q: Do I have to register now, or can I do it later?
A: The registration will only be open for a limited time. To ensure you receive continuous service on your product and no “gaps” without an up-to-date system, you should register today.
Q: When is Microsoft discontinuing the distribution of Microsoft Office Accounting?
A: Microsoft will no longer distribute Microsoft Office Accounting after November the 16th, 2009. However, all registered users may continue to use Office Accounting after this date.
Q: Can I still use the Payroll Service for Microsoft Office Accounting?
A: The Payroll and e-Payments add-on services for Microsoft Office Accounting will be discontinued on December the 15th, 2009. However, as a registered Microsoft Office Accounting user, you will have the opportunity to upgrade to Mamut.
Q: What are the benefits for the UK users?
A: Users of Microsoft Office Accounting in the UK will be offered an award-winning range of integrated software applications and web-based services for SME's, not just an accounting solution. The all-inclusive business solutions, built on a Software + Services platform, enable SME's to run their entire business more efficiently, not just their accounts. This gives them improved visibility across all operational areas, a better understanding of their customers, and more efficient processes.
Q: Can I still use e-Payments for Microsoft Office Accounting?
A: The Payroll and e-Payments add-on services for Microsoft Office Accounting will be discontinued on December the 15th, 2009. However, as a registered Microsoft Office Accounting user, you will have the opportunity to upgrade to Mamut.
Q: Will there be changes in the offering to the users?
A: Registered users of Microsoft Office Accounting may continue to use Microsoft Office Accounting, however this excludes the add-on services for Payroll and e-payments. The distribution of Microsoft Office Accounting will end after November the 16th. All users will receive free upgrade offers from Mamut when you register on www.mamut.co.uk/oa/.
Q: I’m happy with Microsoft Office Accounting. Why should I switch to Mamut One from Microsoft Office Accounting?
A: Mamut One is an all-inclusive business solution including software applications, web-based services and knowledge. Mamut One simplifies the use and management of software and services for small businesses by introducing increased functionality and accessibility, without the need for any additional investments in infrastructure.
The all-inclusive business solutions, built on a Software + Services platform, enable SME's to run their entire business more efficiently, not just their accounts. We believe this gives SME's improved visibility across all operational areas, a better understanding of their users, and more efficient processes.
The add-on services for payroll and e-payments will be discontinued from mid-December 2009. In order to continue performing Payroll tasks, you will need to have a new solution in place.
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The cooperation between Microsoft and Mamut
Q: What is happening with Microsoft Office Accounting in the UK?
A: On October the 30th, 2009, Microsoft transferred user support for Microsoft Office Accounting in the UK to Mamut Software Ltd. However, product support for Microsoft Office Accounting will continue in accordance with the published Microsoft product support life cycle.
Q: What does the agreement include?
A: Microsoft will transfer user support for Microsoft Office Accounting in the UK to Mamut. All registered Microsoft Office Accounting users may continue to use Microsoft Office Accounting, and will also receive special upgrade offers from Mamut.
Q: Does Mamut intend to discontinue the support for Microsoft Office Accounting?
A: No, Mamut will supply support for Microsoft Office Accounting users and product support will continue in accordance with the published Microsoft product support life cycle.
Q: Why did Microsoft choose to partner with Mamut on this initiative?
A: Mamut is a long-standing industry partner of Microsoft in the UK and Europe and is a leading supplier of complete, integrated software solutions. Mamut recently won a 2009 Microsoft Worldwide Partner Conference award in the Software-plus-Services category with their accounting product Mamut One, which was chosen as the winner from a pool of 2000 entrants worldwide. In addition, Mamut has won the UK Accountancy Age Award four times and is among this year’s finalists in the Small Software Package category.
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Prices and functionality are subject to change. Mamut does not take responsibility for errors or omissions.
The following companies are part of the Mamut Corporation: Mamut - Active 24 - Loopia - Mamut Stellar Business
Mamut Software Ltd Registered in England and Wales No 05064294 Registered Office
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Another important reason was the integration between Mamut and applications from Microsoft. Microsoft's solutions are a 'must have' so it is important that other software support them. The integration is very good and we benefit a lot from it.”